Transactional communication is not only an essential touchpoint with your customer in online channels but also offline at the point of sale (POS). Use loyalty cards or location-based services to identify your customers at the POS and send them a purchase confirmation after a purchase, including a digital receipt, loyalty information, vouchers, cross- & up-sells…
Through interactive raffles, customer data can be gained for a more relevant approach in marketing. Correctly executed, a higher relevance due to the appropriate segmentation has a positive effect on the conversion rate. Segment your users via interactive raffles. The user selects the prize they want in the interactive email and registers for the raffle.…
Do you offer alerts on your website, for example for new content and products or products, that are back in stock? In alerts, an email is send automatically if a change occurs, that is relevant and interesting for registered users. A back-in-stock-alert informs users about a product, that is now available again. In this post,…
Automatically send interactive emails after purchases asking for reviews of products purchased. Or use campaigns to target the rating of specific products and thus promote their sales. The rating takes place directly in the email and is transferred from there to your online store, for example. Indexable ratings can also be used with Google Shopping.…
Discounts, raffles, coupons: In this post we give you 6 tips on how to make a newsletter-registration more attractive using little extra-gifts and generate new opt-ins. 1. Discounts for newsletter registration Discounts, vouchers or benefits such as free shipping make a newsletter registration more attractive and also provide an incentive to buy directly. If…
Survey abandonment rates, especially for complex surveys with multiple questions, can be very high. With surveys in interactive emails, you can reduce this behavior. By successively displaying the questions, you lower the barrier to participation. Increases in the number of participants of up to 80 percent have been proven. Make survey emails more user-friendly by…
The communication for a transaction does not have to end after an order confirmation, shipping confirmation and, if applicable, delivery confirmation. Use transactions as triggers for automated follow-up campaigns. This is often the fastest way to turn simple transactions into advanced marketing automation. Some examples are: Satisfaction surveys with the request for recommendation or review…
Product and brand preferences, interests, attitudes, opinions, social contacts, sociodemographic aspects, locations and movement patterns – companies know more about their customers than ever before, or at least they have the technical possibilities to find out. Deliberately or unaware, consumers leave a multitude of data on every digital touchpoint they cross. These information can be…
Companies in the digital economy collect more and more data every day. There are different data types with different meanings, which must be handled differently. Often, however, there is confusion, so we want to clarify the difference between first party, second party and third party data. The difference between first, second and third party data…
That customers unsubscribe from newsletters or similar programs can have different reasons. Nevertheless, it is helpful not to always look for that reason on the unsubscribers side, but first of all by yourself. Mostly there is still much potential for improvement to keep subscribers. That is why we have gathered some tips that can help…