Responding to Behaviour in Real Time – From Campaign Management to Realtime Marketing Automation

In digital direct marketing, a paradigm shift has taken place from campaign-centred communication to customer-centred interaction. The speed with which customers interact in this communication is also increasing rapidly. When dealing with mobile, “always on” customers, truly customer-centred communication means responding to customer behaviour in real time and including previously unknown data derived from the…

Customer-centric Experience – Digital Direct Marketing Takes the Lead in the Transformation

The digital transformation is currently considered the biggest challenge for companies of all industries. According to a current study by Price Waterhouse Coopers, 4 of 5 top managers view the move to digital as decisive for future business models. Gartner predicts that by 2020, approximately 75% of all companies will have digitalised, but only 30%…

Multilingual Email Marketing – a Challenge for Content Processing

International companies, as well as companies working in multilingual markets, such as Switzerland, must communicate with users in different languages in their email marketing. No matter whether the content of the marketing messages is adapted to the individual target markets or whether a standardised communication strategy is followed: every additional language increases the complexity of…

Individualised Lifecycle Communication in the Online Dialogue Through Marketing Automation

Customer demands and marketing competition are continuously growing. In direct digital marketing, it is important to lead a number of granular communications at different touchpoints and to do this in the most individualised manner possible for each user. This is not an easy task, as the recipient determines the location, time, channel and context and…