ELAINE

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ELAINE FIVE Online Dialog CRM

ELAINE is real live customer relationship management! ELAINE expands your customer relationship management into online channels, making it real time and automated while improving your understanding of customer relations through analytical methods and profiling thus lowering expenditure through process optimisation.

Multi-award winning and nominated by the technical press as best European marketing suite for customer-centred marketing, ELAINE supports you in all tasks of digital dialogue marketing.

 

ELAINE was designed for successful digital CRM processes and excels through its high integrability into existing CRM, ERP and CMS infrastructures, as well as its high adaptability for application-specific business processes with individual workflow apps.

The core of ELAINE is a real-time marketing automation engine to control context-sensitive, customer-centred and inspiring cross-channel communication. With the intuitive ELAINE CampaignDesigner, campaigns can be defined and automated via drag&drop.

Its multi-client system enables a number of decentralised applications, thanks to a technically centralised administration, e.g. in internationalised or cross-sector business marketing, as well as its use with service providers.

ELAINE is an enterprise standard software available as ASP solution as well as software licence. ASP operation takes place in certified IT centres according to the highest standards of data protection and data privacy (ISO/IEC 27001) as well as international whitelisting sending via the artegic DELIVERY NETWORK.

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