Simplified processes for your marketing

Customer-centred communication is complex and operationally demanding. Every new channel, every data source and every personalisation refinement just increases the complexity of the job. Marketing teams are usually already running at full capacity just with day-to-day business. Automate basic operational work steps with ELAINE®. Marketing automation is the key to stopping the complexity from adding to the workload.

ELAINE® enables you and your marketing team to run even complex multilevel cross-channel campaigns with precise personalisation as simply and efficiently as sending a newsletter. Stop wasting your time on a string of unnecessary manual tasks. Clear operational hurdles out of the way and concentrate on the truly important work you have to do.

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Marketing automation facts

74%

of marketers think time saved is the greatest benefit of marketing automation (Adestra)
14.5%

increase in sales productivity is possible through marketing automation (Nucleus Research)
64%

of marketers in e-commerce say that marketing automation leads to more sales (Thuiswinkel)
80%

of marketing automation users were able to increase the number of their leads (VB Insight)

Case study: CosmosDirekt

In this case study, we show how CosmosDirekt was able to achieve open rates of over 40 per cent and click rates of up to 11.8 per cent using an automated reactivation campaign with contextual segmentation. The conversion rate and therefore the proportion of previously lost users with whom additional business was achieved was more than two per cent.
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The marketing automation capabilities of ELAINE®

  • Use any events in the customer life cycle as a trigger for the automated sending of messages.
  • Run multilevel communication tracks, marketing automation campaigns, that are as complex as you want them to be.
  • Use interactions with your customers (e.g. clicks on certain offers) during the course of the campaign as triggers for further communication.
  • Adapt campaigns in real time to customer behaviour or the customer’s use context.
  • Have ELAINE® create and send automated personalised messages based on data from the customer profile and the use context, e.g. weather or location.
  • Compile content from different sources in the company (e.g. enterprise resource planning, marketing and sales) automatically.

Application cases for marketing automation with ELAINE®

  • Engage your customers early with welcome emails or multilevel welcome tracks.
  • Reactivate your customers through automated follow-up when baskets are abandoned in the online shop.
  • Use fixed (e.g. Easter), customer-specific (e.g. birthday) or dynamic (e.g. 30 days after the last purchase) dates for trigger-related customer engagement.
  • Successively transform leads into customers through automated lead nurturing with personalised messages.
  • Increase sales per customer with cross-selling and upselling campaigns after a purchase or use of a service.
  • Improve the perception of your service by asking for customer feedback automatically after certain events (e.g. a purchase or a consultation).

ELAINE® Campaign Designer

The ELAINE® Campaign Designer is the core of ELAINE® marketing automation and the central tool for planning, creating and controlling automated communication tracks and process workflows (automation campaigns). In ELAINE® Campaign Designer, you or your employees create even the most complex multilevel automation campaigns simply by dragging and dropping elements into a graphical flow chart editor – no extensive technical expertise or even programming knowledge required.
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ELAINE® data business rules

With ELAINE® data business rules, you create easy automations for events in your customer distribution lists (known as ‘recipient groups’). ELAINE® data business rules allow any actions to be executed in ELAINE® for a customer assigned to the recipient group after an event has occurred, e.g. a welcome email to be sent when a customer is newly added to the group.

Marketing automation posts from our blog

artegic AG The Marketing Engineers Blog

We took a look back at the mobile marketing year 2019 and summarized 10 important mobile marketing facts 2019 in a comprehensive infographic. Download: 12 tips for email marketing in e-commerce To receive the download, please fill out the form below:

The post Retrospect: 10 important mobile marketing facts 2019 appeared first on artegic AG The Marketing Engineers Blog.

We took a look back at the marketing automation year 2019 and summarized 10 important marketing automation facts 2019 in a comprehensive infographic. Download: 13 tips for email marketing in B2B To receive the download, please fill out the form below:

The post Retrospect: 10 important marketing automation facts 2019 appeared first on artegic AG The Marketing Engineers Blog.

Both email marketing and social media marketing are important channels in a company’s marketing mix. Both groups, newsletter subscribers and social media followers, are interested in your brand and/or product. Not only do they want to be informed and stay in touch with it, but these users actively express their interest by subscribing or following ...

The post Using social media marketing and email marketing cross media? That’s possible! appeared first on artegic AG The Marketing Engineers Blog.

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Case study: PAYBACK

In this case study we show how PAYBACK was able to reduce time spent creating marketing campaigns by more than 25 per cent overall by using our content processing solution. We also present the real-time sending of transactional emails at the POS, which PAYBACK implemented with selected retail partners.

Downloads and demo request

 
Want to learn more about marketing automation with ELAINE®? Request our ELAINE® brochure, marketing automation white paper and case studies now, or apply for demo access! Just complete the following form. To receive the documents, please also click on the desired cover. If you apply for demo access, we will contact you by phone.
 
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